The Diocesan Provident Fund (DPF) is committed
to providing you with the highest level of customer service. We are also
committed to respecting the privacy of our clients. Personal information is
collected, held, used, corrected, disposed of or transferred in accordance with
the National Privacy Principles and Privacy Act 1988 as amended. This includes
safeguarding your privacy.
The DPF collects personal information to assess
your application for an account, provide you with the service you have
requested, and to aid in any future applications that you may make for accounts
·Only collect information that is necessary for what we do.
·Be fair in the way we collect information about you.
·Tell you whom we are and what we intend to do with the information
·Only use and disclose information about you in ways that are
consistent with your expectations or are required in the public interest.
·Ensure that information about you is accurate when we collect or
·Keep information about you secure.
·Advise you about the type of personal information we hold and what
we do with it.
·Wherever possible, let you see the information we hold about you
and correct it if it is wrong.
·Limit our use of identifiers that government agencies have
assigned to you.
·Obtain consent for the collection of highly sensitive information
Information do we collect and hold?
The DPF holds personal
information such as your Tax File Number, your personal contact details and
financial information. The types of information that we collect and hold about
you could include:
·Personal Identification Details: ID information such as Passport, Birth Certificate,
Citizenship Certificate, Driver’s License, Financial Institutions account
numbers, store or club membership numbers, Medicare number;
·Personal Contact Details: Contact information such as your Name,
telephone numbers, postal or email address and date of birth;
·Tax File Number (TFN): Financial details such as your tax file
number; sing on to the Australian
Taxation Office (ATO) when annually notifying interest details)
·Credit Information: Details relating to your account conduct,
credit history, credit capacity and eligibility for credit (‘credit
·Other Information: Other
information we think is necessary.
How we use your Personal Information
The primary purpose of
the information you provide to the DPF is used to establish you as a client of
the DPF and provide services from the DPF to you.
We offer a range of
services and products, collecting your personal information allows us to
provide you with the products and services you’ve asked for. This means we can
use your information to:
·provide you with information about products and services,
including financial help guidance and advice;
·consider your request for products and services, including your
·process your application and provide you with products and
·administer products and services which includes answering your
requests and complaints, varying products and services, conducting market
research, taking any required legal action in relation to our accounts and
managing our relevant product portfolios.
Over the course of our
relationship with you, we may collect and hold additional personal information
about you, including transactional information, account information, complaint
or enquires about your product or service.
information may be used for direct marketing purposes by the DPF only, and you
may receive information relating directly to your account and new products and
services the DPF may be offering.
If you do not provide us
with the information requested, or consent to disclose the information as
outlined above, we may not be able to:
·provide you the product or service you want;
·manage or administer your product or service;
·personalize your experience with us;
·verify your identity or protect against fraud; or
·let you know about other products or services that might better
meet your financial and lifestyle needs.
Sharing with Third Parties
collected by the DPF may be passed onto certain third parties in the ordinary
course of activities. We may disclose your personal information to third
parties outside the DPF, including:
·those involved in providing, managing or administrating your
product or service;
·credit reporting bodies or other approved third parties who are
authorised to assess the validity of identification information;
·fraud reporting agencies (including organisations that assist with
fraud investigations and organisations established to identify, investigate
and/or prevent any fraud, suspected fraud, crime, suspected crime, or
misconduct of a serious nature);
·service providers that maintain, review and develop our business
systems, procedures and technology infrastructure, including testing or
upgrading our computer systems;
·payment system organisations including merchants, payment
organisations and organisations that produce cards or statements for us;
·mailing houses and media organisations who assist with communication
with you, including media or social networking sites;
·other organisations involved in our normal business practices,
including our agents and contractors, as well as our accountants, auditors or
lawyers and other external advisors(e.g. consultants and any independent
·government or regulatory bodies (including the Australian
Securities and Investment Commission and the Australian Tax Office) as required
or authorised by law (in some instances these bodies may share it with relevant
foreign authorities); and
·where you’ve given consent or at your request, including to your
representatives, or advisors.
We notify you that we have received your
When we receive personal
information from you, we’ll take reasonable steps to notify you how and why we
collected your information, who we may disclose it to and outline how you can
access it, seek correction of it or make a complaint.
Where we collect your
personal information from third parties we will take reasonable steps to notify
you of the circumstances of that collection. We recommend our customers
regularly review our website to review updates to this policy and our Privacy
When we get Information we didn’t request
Where we receive
unsolicited information, we will check whether this information is reasonably
necessary for our functions or activities. If it is, we’ll handle this
information the same way we do with other information we seek from you. If not,
we’ll ensure we do the right thing and destroy or de-identify it.
Taking care of your Personal Information
We store information in
different ways, including in paper and electronic form. The security of your
personal information is important to us and we take reasonable steps to protect
it from misuse, interference and loss, and from unauthorised access,
modification or disclosure. Some of the ways we do this are:
·confidentiality requirements and privacy training of our
·document storage security policies;
·security measures to control access to our systems and premises;
·only giving access to personal information to a person who is
verified to be able to receive that information;
·ensuring third parties meet DPF’s privacy obligations; and
·electronic security systems, such as firewalls and data encryption
on our websites.
We can store personal
information physically or electronically with third party data storage
providers. Where we do this, we use contractual arrangements to ensure those
providers take appropriate measures to protect that information and restrict
the uses to which they can put that information.
When we no longer need your Information
We’ll only keep your
information for as long as we require it for our purposes. We’re also required
to keep some of your information for certain periods of time under law, such as
the Corporations Act, the Anti-Money Laundering & Counter-Terrorism
Financing Act, and the Financial Transaction Reports Act for example. When we
no longer require your information, we’ll ensure that your information is
destroyed or de-identified.
Access to your Personal
We’ll always give you access to your personal information unless there
are certain legal reasons why we can’t. You can ask us to access your personal
information that we hold by providing a written request to the DPF. In some
cases we may be able to deal with your request over the phone by calling DPF on
(02) 69370099 or by visiting our DPF office located at 205 Tarcutta Street
Wagga Wagga NSW.
We will give you access to your information in the form you want it where
it’s reasonable and practical. If we are unable to give you access, we will
tell you why in writing. If you have concerns you can complain. See ‘Making a
Correcting your Personal
Contact us if you think these is something wrong with the information we
hold about you.
If you are worried that we have given incorrect information to others,
you can ask us to advise them about the correction. We’ll try and help where we
can – if we can’t, then we’ll let you know in writing.
Notifiable Data Breaches
In the event of any
loss, or unauthorised access or disclosure of your personal information that is
likely to result in serious harm to you, the Diocese Provident Fund will
investigate and notify the Australian Information Commissioner and you as soon
as practicable, in accordance with the Privacy Act 1988.
Making a Complaint
If you have a complaint about how we handle your personal information, we
want to hear from you. You are always welcome to contact us. We are committed
to resolving your complaint and doing the right thing by our customers. Most
complaints are resolved quickly, and you should hear from us within five
business days from when the complaint is originally lodged.
If you have an enquiry,
complaint or concern about possible breach of privacy, please contact:
This Policy may change
from time to time. Please visit our website regularly as we will let you know
of any changes to this Policy by posting a notification on our website. In
addition, over the course of our relationship with you, we may tell you more
about how we handle your information. This could be when you complete an
application or form, or receive important disclosure documents from us, such as
terms and conditions or a Product Disclosure Statement. We recommend that you
review these statements too as they may have more specific detail for your
particular product holding.